@import url('https://fonts.googleapis.com/css2?family=Lalezar&display=swap');

*{margin:0;padding:0;box-sizing:border-box}
body{
  font-family:Lalezar;
  background:#eef4ff;
  color:#0f172a;
}

.panel{
  max-width:1200px;
  margin:auto;
  padding:30px;
}

.ticket-header{
  display:flex;
  justify-content:space-between;
  align-items:center;
  background:#fff;
  padding:20px;
  border-radius:18px;
  box-shadow:0 20px 50px rgba(0,0,0,.1);
}

.status{
  padding:6px 16px;
  border-radius:20px;
  font-size:.9rem;
}
.status.new{background:#ffedd5;color:#9a3412}
.status.answered{background:#dcfce7;color:#166534}
.status.closed{background:#fee2e2;color:#991b1b}

.chat-box{
  margin-top:25px;
  background:#fff;
  border-radius:18px;
  padding:20px;
  height:450px;
  overflow-y:auto;
  box-shadow:0 20px 50px rgba(0,0,0,.1);
}

*{

  font-family: lalezar;
}

.msg{
  display:flex;
  flex-direction:column;
  margin-bottom:16px;
}
.msg.user{align-items:flex-start}
.msg.admin,.msg.operator{align-items:flex-end}

.bubble{
  max-width:70%;
  padding:14px 18px;
  border-radius:18px;
  line-height:1.6;
}
.msg.user .bubble{
  background:#f1f5f9;
}
.msg.admin .bubble,
.msg.operator .bubble{
  background:#0a4dff;
  color:#fff;
}

.chat-form{
  display:flex;
  gap:10px;
  margin-top:20px;
}
.chat-form textarea{
  flex:1;
  resize:none;
  border-radius:16px;
  padding:14px;
  border:none;
  box-shadow:0 10px 30px rgba(0,0,0,.1);
}
.chat-form button{
  padding:0 30px;
  border:none;
  border-radius:16px;
  background:#0a4dff;
  color:#fff;
  cursor:pointer;
}

/* admin */
.admin-grid{
  display:grid;
  grid-template-columns:repeat(auto-fit,minmax(250px,1fr));
  gap:20px;
  margin-top:30px;
}
.ticket-card{
  background:#fff;
  padding:20px;
  border-radius:18px;
  box-shadow:0 20px 50px rgba(0,0,0,.1);
}
.ticket-card a{
  display:inline-block;
  margin-top:10px;
  color:#0a4dff;
}

/* =========================
   GLOBAL UI ENHANCEMENTS
========================= */

::-webkit-scrollbar {
  width: 8px;
}
::-webkit-scrollbar-track {
  background: #e5edff;
  border-radius: 10px;
}
::-webkit-scrollbar-thumb {
  background: linear-gradient(180deg,#0a4dff,#3b82f6);
  border-radius: 10px;
}

a{
  text-decoration:none;
  transition:.3s;
}

h1,h2,h3{
  letter-spacing:.5px;
}

/* =========================
   AUTH (LOGIN / REGISTER)
========================= */

.auth-wrapper{
  min-height:100vh;
  display:grid;
  place-items:center;
  background:linear-gradient(135deg,#0a4dff,#007bff);
}

.auth-box{
  width:100%;
  max-width:420px;
  background:#fff;
  border-radius:22px;
  padding:35px;
  box-shadow:0 30px 80px rgba(0,0,0,.25);
  animation:fadeUp .8s ease;
}

.auth-box h2{
  text-align:center;
  color:#0a4dff;
  margin-bottom:20px;
}

.auth-box input{
  width:100%;
  padding:14px 16px;
  border:none;
  border-radius:16px;
  background:#f1f5f9;
  margin-bottom:14px;
  font-family:Lalezar;
}

.auth-box button{
  width:100%;
  padding:14px;
  border:none;
  border-radius:16px;
  background:linear-gradient(135deg,#0a4dff,#3b82f6);
  color:#fff;
  cursor:pointer;
  font-size:1rem;
}

.auth-box button:hover{
  transform:translateY(-2px);
  box-shadow:0 10px 30px rgba(10,77,255,.4);
}

/* =========================
   DASHBOARD STATS
========================= */

.stats-grid{
  display:grid;
  grid-template-columns:repeat(auto-fit,minmax(220px,1fr));
  gap:20px;
  margin-top:30px;
}

.stat-box{
  background:#fff;
  padding:24px;
  border-radius:20px;
  box-shadow:0 25px 60px rgba(10,77,255,.15);
  position:relative;
  overflow:hidden;
}

.stat-box::after{
  content:"";
  position:absolute;
  inset:0;
  background:linear-gradient(135deg,transparent,rgba(10,77,255,.08));
}

.stat-box span{
  color:#64748b;
  font-size:.9rem;
}

.stat-box strong{
  display:block;
  margin-top:8px;
  font-size:2rem;
  color:#0a4dff;
}

/* =========================
   TICKET LIST
========================= */

.ticket-list{
  margin-top:40px;
  display:flex;
  flex-direction:column;
  gap:16px;
}

.ticket-row{
  background:#fff;
  padding:18px 22px;
  border-radius:18px;
  display:flex;
  justify-content:space-between;
  align-items:center;
  box-shadow:0 20px 50px rgba(0,0,0,.08);
  transition:.35s;
}

.ticket-row:hover{
  transform:translateY(-4px);
}

.ticket-row .info{
  display:flex;
  flex-direction:column;
}

.ticket-row .info strong{
  font-size:1.05rem;
}

.ticket-row .info small{
  color:#64748b;
}

.ticket-row .badge{
  padding:6px 14px;
  border-radius:20px;
  font-size:.8rem;
}

.badge.new{background:#ffedd5;color:#9a3412}
.badge.answered{background:#dcfce7;color:#166534}
.badge.closed{background:#fee2e2;color:#991b1b}

/* =========================
   ADMIN POWER LOOK
========================= */

.ticket-card.new{
  border-top:6px solid #f97316;
}
.ticket-card.answered{
  border-top:6px solid #22c55e;
}
.ticket-card.closed{
  border-top:6px solid #ef4444;
}

/* =========================
   ANIMATIONS
========================= */

@keyframes fadeUp{
  from{
    opacity:0;
    transform:translateY(30px);
  }
  to{
    opacity:1;
    transform:none;
  }
}

/* =========================
   RESPONSIVE
========================= */

@media(max-width:900px){

  .panel{
    padding:18px;
  }

  .chat-box{
    height:360px;
  }

  .bubble{
    max-width:90%;
  }

  .ticket-header{
    flex-direction:column;
    gap:10px;
    align-items:flex-start;
  }

}

@media(max-width:500px){

  .auth-box{
    padding:24px;
  }

  .stat-box strong{
    font-size:1.6rem;
  }

  .chat-form{
    flex-direction:column;
  }

  .chat-form button{
    width:100%;
    padding:14px;
  }

}


.ticket-create{
  max-width:600px;
  background:#fff;
  padding:30px;
  border-radius:22px;
  box-shadow:0 25px 60px rgba(0,0,0,.12);
  margin:40px auto;
}

.ticket-create label{
  display:block;
  margin-bottom:6px;
  color:#475569;
}

.ticket-create input,
.ticket-create textarea{
  width:100%;
  padding:14px 16px;
  border:none;
  border-radius:16px;
  background:#f1f5f9;
  margin-bottom:18px;
  font-family:Lalezar;
}

.ticket-create textarea{
  resize:none;
  height:160px;
}

.ticket-create button{
  width:100%;
  padding:14px;
  border:none;
  border-radius:16px;
  background:linear-gradient(135deg,#0a4dff,#3b82f6);
  color:#fff;
  cursor:pointer;
}

/* ============= DASHBOARD USER ============= */
.panel-header{
  display:flex;
  justify-content:space-between;
  align-items:center;
  background:#fff;
  padding:20px 30px;
  border-radius:18px;
  box-shadow:0 20px 50px rgba(0,0,0,.1);
  margin-bottom:30px;
}

.panel-header h1{
  color:#0a4dff;
}

.btn-logout{
  padding:10px 20px;
  background:#ef4444;
  color:#fff;
  border-radius:16px;
  text-decoration:none;
  transition:.3s;
}
.btn-logout:hover{
  background:#dc2626;
  transform:translateY(-2px);
}

.ticket-summary{
  display:grid;
  grid-template-columns:repeat(auto-fit,minmax(200px,1fr));
  gap:20px;
  margin-bottom:30px;
}

.stat-box{
  background:#fff;
  padding:20px;
  border-radius:18px;
  box-shadow:0 25px 60px rgba(10,77,255,.15);
  text-align:center;
  transition:.3s;
}
.stat-box span{
  color:#64748b;
}
.stat-box strong{
  font-size:2rem;
  color:#0a4dff;
}
.stat-box.closed strong{color:#991b1b;}
.stat-box.answered strong{color:#16a34a;}
.stat-box:hover{
  transform:translateY(-5px);
  box-shadow:0 30px 70px rgba(10,77,255,.2);
}

.ticket-actions{
  margin-bottom:30px;
  text-align:right;
}
.btn-new-ticket{
  display:inline-block;
  padding:14px 28px;
  border-radius:18px;
  background:linear-gradient(135deg,#0a4dff,#3b82f6);
  color:#fff;
  text-decoration:none;
  font-size:1rem;
  transition:.3s;
}
.btn-new-ticket:hover{
  transform:translateY(-3px);
  box-shadow:0 20px 50px rgba(10,77,255,.2);
}

.ticket-list{
  display:flex;
  flex-direction:column;
  gap:16px;
}

.ticket-row{
  background:#fff;
  padding:18px 22px;
  border-radius:18px;
  display:flex;
  justify-content:space-between;
  align-items:center;
  box-shadow:0 20px 50px rgba(0,0,0,.08);
  transition:.35s;
}
.ticket-row:hover{
  transform:translateY(-4px);
}

.ticket-row .info strong{
  font-size:1.05rem;
}

.ticket-row .info small{
  color:#64748b;
}

.btn-view{
  padding:10px 18px;
  border-radius:16px;
  background:#0a4dff;
  color:#fff;
  text-decoration:none;
  transition:.3s;
}
.btn-view:hover{
  transform:translateY(-2px);
  box-shadow:0 10px 30px rgba(10,77,255,.4);
}

.btn-open{
  padding:10px 18px;
  border-radius:16px;
  background:#0a4dff;
  color:#fff;
  text-decoration:none;
  transition:.3s;
  border: none;
}
.btn-open:hover{
  transform:translateY(-2px);
  box-shadow:0 10px 30px rgba(10,77,255,.4);
}
.btn-close{
  padding:10px 18px;
  border-radius:16px;
  background:#0a4dff;
  color:#fff;
  text-decoration:none;
  transition:.3s;
    border: none;
}
.btn-close:hover{
  transform:translateY(-2px);
  box-shadow:0 10px 30px rgba(10,77,255,.4);
}

.ticket-row.new{border-left:5px solid #f97316;}
.ticket-row.answered{border-left:5px solid #22c55e;}
.ticket-row.closed{border-left:5px solid #ef4444;}

/* ============= Responsive ============= */
@media(max-width:900px){
  .ticket-summary{grid-template-columns:1fr;}
  .ticket-actions{text-align:center;}
  .ticket-row{flex-direction:column;align-items:flex-start;gap:10px;}
  .btn-view{width:100%;text-align:center;}
}

.chat-container{
  background:#f1f5f9;
  border-radius:18px;
  padding:20px;
  max-width:800px;
  margin:auto;
  display:flex;
  flex-direction:column;
  height:500px;
}
.chat-messages{
  flex:1;
  overflow-y:auto;
  margin-bottom:12px;
}
.chat-msg{
  padding:10px 14px;
  border-radius:16px;
  margin-bottom:8px;
  max-width:70%;
  word-wrap:break-word;
  font-family:Lalezar;
}
.chat-msg.user{background:#0a4dff;color:#fff;align-self:flex-start;}
.chat-msg.operator{background:#16a34a;color:#fff;align-self:flex-end;}
.chat-msg span{
  display:block;
  font-size:0.7rem;
  color:#e5e7eb;
  margin-top:4px;
  text-align:right;
}
#chat-form{
  display:flex;
  gap:8px;
}
#chat-form textarea{
  flex:1;
  padding:10px;
  border-radius:16px;
  resize:none;
}
#chat-form button{
  padding:10px 20px;
  border:none;
  border-radius:16px;
  background:linear-gradient(135deg,#0a4dff,#3b82f6);
  color:#fff;
  cursor:pointer;
}
.ticket-filters{
  display:flex;
  gap:12px;
  margin-bottom:20px;
}
.ticket-filters button{
  padding:10px 18px;
  border:none;
  border-radius:14px;
  background:#0a4dff;
  color:#fff;
  cursor:pointer;
  transition:0.3s;
}
.ticket-filters button.active{
  background:#3b82f6;
}
.ticket-filters button:hover{
  background:#2563eb;
}

.chat-container{
  max-width:700px;
  margin:auto;
  border:1px solid #ccc;
  border-radius:12px;
  padding:10px;
  background:#f8f8f8;
}
.chat-messages{
  max-height:400px;
  overflow-y:auto;
  padding:5px;
}
.chat-msg{
  margin:8px 0;
  display:flex;
  flex-direction:column;
  max-width:70%;
}
.chat-msg.user{
  align-self:flex-end;
  background:#0a4dff;
  color:#fff;
  border-radius:12px 12px 0 12px;
  padding:8px;
}
.chat-msg.operator{
  align-self:flex-start;
  background:#eee;
  color:#000;
  border-radius:12px 12px 12px 0;
  padding:8px;
}
.chat-msg p{margin:0;}
.chat-msg span{font-size:0.8rem;color:#666;margin-top:3px;}
textarea[name="message"]{
  width:100%;
  padding:8px;
  border-radius:8px;
  border:1px solid #ccc;
  resize:none;
}
button{padding:8px 12px;border-radius:8px;border:none;background:#0a4dff;color:#fff;cursor:pointer;}